Frequently Asked Questions
Everything you need to know about shopping for fresh groceries at Sige Mart.
How do you ensure the freshness of your produce?
We source our fruits and vegetables daily from local farmers. Our delivery vehicles are climate-controlled, and our staff performs a final quality check before packing your order.
What is the estimated delivery time for my order?
We offer same-day delivery for orders placed before 12:00 PM. Orders placed after the cutoff will be delivered the following morning between 8:00 AM and 11:00 AM.
What should I do if a food item is missing or damaged?
Please contact our support team within 2 hours of delivery with a photo of the receipt and the damaged item. We will issue a replacement or a full refund immediately.
Do you offer organic or gluten-free options?
Yes, Sige Mart has a dedicated 'Specialty Diets' section where you can find certified organic produce, gluten-free pantry staples, and vegan alternatives.
What payment methods do you accept?
We accept all major credit cards, debit cards, and popular digital wallets. For your convenience, we also offer Cash on Delivery (COD) for orders under $100.
Is there a minimum order requirement for delivery?
To maintain our high standards of service, we require a minimum order of $25. Orders over $50 qualify for free standard delivery.