Returns and Refunds Policy
At Sige Mart, we prioritize the freshness of your groceries and offer hassle-free returns on any items that do not meet our quality standards. Due to the perishable nature of food, please initiate your return request within 24 hours of delivery to ensure a prompt resolution.
Inspect Your Order
Upon delivery, please check your items for any signs of damage, expiration, or quality issues while the courier is present if possible.
Contact Support
Take clear photos of the problematic items and send them to our support team via our app or email within 24 hours of receipt.
Verification Process
Our quality assurance team will review your claim and photos to verify the issue and approve your request for a return or exchange.
Refund or Replacement
Once approved, we will either dispatch a fresh replacement with your next delivery or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing